Our Response to COVID-19

Serving Our Customers

We will continue to provide electricity and natural gas services to our customers especially during a time where consumers are encouraged to stay inside and at home. It has always been a goal of ours to serve our customers with integrity and now more than ever we are here to support you and help provide comfort during this difficult time.In addition to serving our customers, we want to make sure you have access to the support and tools necessary to manage your account and usage. We encourage you to take full advantage of our online services if you need to make changes on your account or pay your bill, or chat with our live customer care agents if you have questions.

• For easy online access, visit your account portal or create one here.
• To speak with a live agent, call 1-888-923-3633. Agents are available every Monday through Friday from 7:00 AM to 7:00 PM CST.

During this time of uncertainty, we understand that the impacts are far and wide-ranging, and every individuals’ needs are unique. Should you find yourself financially impacted by COVID-19 and have difficulty paying your energy bill, please don’t hesitate to reach out to us. For payment assistance, you can call 1-888-923-3633 or email us at customercare@mythinkenergy.com to learn more about our payment extensions and our deferred payment plans.

Payment Assistance Plans

• You can call the Texas/United Way HELPLINE 24 hours a day, 7 days a week at 2-1-1 to learn about the available pledge agencies in your area that can provide assistance with helping you pay your bill
• You can visit the Public Utility Commission of Texas’s payment assistance page to learn about more options offered by the state of Texas
• Lastly, you can visit the Texas Department of Housing and Community Affairs website, select “Utility Bill Payment Help”, enter your city, and find local resources that can assist you in paying your bill

Supporting Our Employees

We have taken several precautions in our office to ensure that all of our employees and their families are healthy and safe. All Think Energy employees are working from home to avoid contamination and further spread of the virus. Our organization is well equipped to support our employees in their remote positions to ensure we maintain and uphold our standard business processes so we can continue to deliver excellent service. We have also encouraged employees to practice “social distancing” and avoid public places during this time. Lastly, our employees will continue to be compensated during this time and have access to their usual paid and unpaid time-off benefits to help combat their personal situations.

Staying Informed

To stay up to date with the latest news surrounding COVID-19 we encourage you to visit the Centers for Disease Control and Prevention’s website at www.CDC.gov or the World Health Organization’s website at www.who.int. Here are a few tips from the Centers or Disease Control to help protect you, your family, home and community against COVID-19:

• Wash your hands for at least 20 seconds throughout the day, but especially after shaking hands, coughing, sneezing, blowing your nose or visiting a public place
• Use hand sanitizer with at least 60% alcohol if you don't have access to soap and water
• Avoid touching your face with unwashed hands
• Cough and sneeze into a tissue or the inside of your elbow
• Stay home if you're sick, except to get medical help
• If you are sick, wear a facemask when in close contact with other people
• Avoid eating and drinking after other people
• Clean and disinfect frequently touched surfaces, like doorknobs, light switches, elevator buttons, phones, and keyboards, following CDC guidelines
• Be sure to use an EPA-registered disinfectant