Energy deregulation is a system that allows consumers to choose their energy supplier. This prevents energy monopolies and gives consumers the freedom to choose from multiple energy providers based on rates that suit their needs at competitive prices. Think Energy is a leading player in this industry. 

 While your supplier may differ, your local utility will continue to be responsible for handling billing and maintenance, reading your meter, responding to emergencies, and delivering your electricity/natural gas through the same infrastructure/pipelines that you have always used. Think Energy works collectively with your local utility to help deliver energy for your home/business. 

If you are experiencing issues with your electricity supply, reach out to your local utility immediately. Your local utility or distribution company is still responsible for maintaining the reliability of the transmission and distribution system facilitating your home/business. 

For our 100% clean electricity product, Think Energy purchase renewable energy certificates produced by wind, solar and hydro resources. 

A Renewable Energy Certificate (REC) is a market-based instrument that represents proof that 1 megawatt-hour (MWh) of electricity was generated from a renewable energy source and delivered to the grid. It can be bought, sold, and traded separately from physical electricity, allowing consumers to purchase renewable energy without having to directly consume it from their own energy supply. This mechanism is used to incentivize investment in renewable energy and promote the development of clean energy sources. 

Think Energy is licensed in Connecticut, the District of Columbia, Delaware, Illinois, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania and Rhode Island.

Service transfer depends on your location. Please contact Think Energy with your move request. Depending on your area, we will either process your move or terminate the agreement (at our sole discretion). 

While there is no fee from Think Energy to transfer service to us, your previous provider may charge a fee after the transfer is complete. Additionally, any credits owed from a previous supplier may also be lost. Think Energy recommends confirming with your current supplier. 

We understand that life and situations change, and with these adjustments, your energy needs may vary. Please call us Monday-Friday, 8am-8pm EST at 1.888.923.3633 for help to find the right energy plan for you. 

If the new address is within Think Energy’s service area, then no, the existing contract will still stay in effect. The only change will be the service address on record. In the event that the new address is outside Think Energy’s service area, this may have a different impact on your contract. 

It takes typically 1-2 billing cycles to be switched to Think Energy. 

Customer care can assist you with cancelling your account. Please see your contract terms for detailed information regarding early cancellation.

Refer to your plan’s Terms and Conditions to learn more about your contract.  

Need to speak a customer care agent directly? Please call us Monday-Friday, 8am-8pm EST at 1.888.923.3633 to speak with someone who can help you with your account. 

Early Termination Fees apply to all Think Energy commercial customers, as well as Texas residential customers. Early Termination Fees do not apply to residential customers outside of Texas. Please refer to your individual contract for detailed information. Should you have any further questions or need assistance with cancellations, please don’t hesitate to contact our customer care team.